FAQ
Common sourcing questions.
Answers for purchasing, customization, products, shipping, and compliance.
Purchasing
What is the MOQ?
The default MOQ for first-build product pages is 100 units. Final MOQ may vary by model, packaging, and customization.
Can I request samples?
Yes. Samples can be discussed before bulk orders. Sample cost, shipping method, and lead time depend on model availability.
Can I mix different models in one order?
Mixed model orders can be discussed, especially for catalog testing or first sourcing projects.
Customization
Do you support private label?
Logo printing, packaging customization, manuals, barcodes, and color options can be discussed by model and MOQ.
Can functions be customized?
Some models may support function combinations or firmware-related adjustments. Requirements should be confirmed during quotation.
Do you support new mold projects?
New mold discussions are available for qualified projects with clear target quantity, design direction, and budget.
Products
Are the specifications final?
Some first-build product pages use placeholder specifications. Final dimensions, battery, packaging, and carton data should be confirmed before ordering.
Can product images be replaced with English versions?
Yes. The current site structure is prepared for English-facing product images and final launch assets.
Shipping and Compliance
Can you support US buyers?
The site is structured for US B2B sourcing. Shipping, packaging, barcode, and documentation needs can be discussed by order.
Do products have certifications?
Certification support is available upon request and depends on the exact model and order requirements.